Returns & Exchanges
We are more than pleased to accept returns in case the item you received is defective :) Just let us know within 7 days of purchase, providing the picture or video proof that the unit arrived damaged for verification to firstname.lastname@example.org. If our engineers conclude that the item was defective due to customer error, an exchange will not be possible. However, if the product was deemed defective upon arrival, you may request to exchange the defective unit for the same item. Please send us an email at email@example.com .
If you were not able to accept delivery for the product and the product was returned to us by the postal carrier, the repeat shipping cost would be borne by you for us to ship it again to you. However, we will not make you pay any restocking fee.
We can cancel your order without any fees* if your request is within six hours from the point of placing the order. If more than six hours have elapsed and the order has been processed out from our warehouse for processing, then a 20% restocking fee might be deducted from your refund.
*If the order has been shipped out, we will unfortunately not be able to cancel your order.
If you did not receive the product within the maximum guaranteed time (60 days), you can request a refund or a reshipment.
*You can submit refund requests within 15 days after the guaranteed period for delivery (60 days) has expired. You can do it by sending us a message to firstname.lastname@example.org.
Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done the above and you still have not received your refund yet, please contact us at email@example.com.